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Tuesday, April 22, 2003
posted by gbarto at 2:08 AM:
American Airlines Chief ApologizesCarty admits he 'stumbled' when he didn't inform workers of perks for execs
Oops. All that was missing was the "Capitalist Pig" lapel pin on his suit jacket. It never ceases to amaze me how stupid our corporate leaders can be. Maybe because they were taught by leftist college profs who made them think business was cheating people - because that's how the profs saw it - and they tried to live the image. I don't know.
Newer business texts have started noting that the best salesman isn't the one who could sell ice cubes to the eskimoes because a good salesman or saleswoman's number one product is the trust that builds lasting business relationships - i.e. you don't get ahead by screwing your customers out of an extra nickel before they realize they've been had but by selling good products at reasonable margins so they'll keep ordering from you. Likewise, corporations are going to have to learn that they need worker goodwill because their workers are the face the public sees. When I think of American Airlines, I don't think of the shiny planes or the stock price or the rank of the company. I think of the time five years ago when I waited till midnight to take off for what was supposed to be a five o'clock flight and the desk staff was surly about it and didn't even remember to hand out meal vouchers to those of us stranded in O'Hare that night. American employees have, by and large, struck me as having a chip on their shoulder about the enterprise and while my politics make me want to be suspicious of union agitating or inflated senses of entitlement, the company's management have by their greed and stupidity made the attitude understandable and even seemingly justified. A pox on these idiots for the damage they've done not only to air travel but to the integrity of capitalism.
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