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One small voice in the proud tradition of FreeBlogging*
Wednesday, June 04, 2003
posted by gbarto at 1:00 AM:
Neil Cavuto's Common Sense: Service Without a Smile - Neil hits the nail on the head in this little rant about lousy customer service. I'm glad to say that most of the places I routinely shop they're very friendly and helpful. But that's because when I get lousy service I don't go back. I wonder if the managers every realize why there's no business or the employees think about what they might have done so they wouldn't be being laid off. Naaah. But the successful places know.* * *
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