Wednesday, October 27, 2004Problems with HP? Impossible!Megan McArdle notes the power of Instapundit... she wrote there about the impossibility of getting HP to cough up a driver for her mom's printer and now HP people are trying to help. Would that they got so concerned about people who had merely purchased an HP product. In the past few years I've had troubles with a modem and a DVD-ROM in my HP. The typical internet search for a driver to make the modem work with a different OS and the DVD player just plain play DVDs usually pulled up forums where other people discussed what they had tried - with no success - and IT pros helpfully chirping in that a) this was common with HP and b) they had never seen a workaround for the problem though it was widely known. Searches at the websites of HP, Samsung and the outfit that made the modem didn't actually say "We've already got your money, screw you" but they certainly indicated that they had better things to do with their website - like sell the next line of devices that will be fully supported soon! - than attend to current product owners. By the way, no need to march on HP on my behalf. The DVD and modem have been replaced and the next computer, sorry Carly, won't be Hewlett Packard. 
posted by gbarto at 2:01 PM |
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