|
Sunday, August 28, 2005Time To Sell Your UPS?On August 19, I ordered a CD from Barnes and Noble in Campbell, CA. They said it was for home shipment only. I said that was fine. On August 23, the package shipped from New York. On August 25, UPS apparently started looking for directions. That's what the UPS web site says: DIRECTIONS TO THE RECEIVER'S LOCATION ARE NEEDED FOR DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION.For some reason, though, they didn't bother to call the contact number associated with the shipment. Or at least they didn't leave a message. They also apparently didn't ask the drivers who have brought at least a half-dozen boxes to the address in the last year. Instead, they mailed a postcard - on the 26th. The post card arrived on August 27 - it only took one day! - and asked me to pick up the package in Sunnyvale, CA. Distance from my home to the Campbell Barnes and Noble: 14.1 miles (26 minutes) Distance from my home to the UPS pick-up: 26.6 miles (40 minutes) (according to Yahoo maps) That's service! There was also an 800 number to call to update your shipment. According to the machine, at 10 a.m. California time on Sunday, they were experiencing high call volume and couldn't take my call. They asked me to call back later. Wouldn't it be nice if the message just said, "We pretty much shut down Sundays, if there's a problem with your shipment, we're sure it can wait an extra day"? Hurray for the U.S. mail? I know that there can be a lot of hassles in the shipping biz, and I shouldn't be too severe with UPS, but there's a contrast to be shown here. On August 21, I ordered a CD from Amazon. On August 22, it left Richmond, VA. And on August 25, the US Postal Service deposited it in my mailbox. Is the USPS really more on the ball than UPS? Well, you'll have to ask them why they used the U.S. mail to find me when they couldn't. As for me, I'll be calling UPS tomorrow at their convenience (which already makes me think I might as well have been dealing with the U.S. mail) to straighten this out, while doing my best not to suggest they could have mailed the CD instead of the postcard and we wouldn't need to be talking. 
posted by gbarto at 9:50 AM |
Archives
|
Day By Day© by Chris Muir.Old TurkeyBlog here.
